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Customer application assistance for new and existing products. This position
serves as a technical liaison between the customer and the factory.
Applications Engineering coordinates new product introductions,
modifications to new and existing products, and the customer technical
service function.
ESSENTIAL FUNCTIONS:
1. Manages and coordinates new product introduction into the market
working closely with the Sales team and key customers.
2. Coordinates modifications to existing and new products,
form-fitting them to customer requirements.
3. Manages the technical service interface with the customer; handles
customer technical requests; answers technically based customer complaints;
and serves as the technical resource for the customer.
4. Designs, develops, and coordinates applications specific testing
above and beyond standard quality control testing for the products as
required to meet customer requirements, to provide superior products to the
market, and to service the product development function. In this function
the Applications Engineer coordinates the use of both internal and external
laboratories in order to provide the required testing service.
5. As required, provides technical and managerial oversight to for
programs involving new materials or systems development.
6. Creates pilot scale capabilities for developing process to support
customer applications as well as new product development.
7. Supports the marketing function through technical interactions with
existing and prospective customers, assists marketing in setting market,
product, and project requirements.
8.
Plans and coordinates training activities for technicians and
manufacturing personnel as required.
9.
Performs related duties as assigned. |
